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Agenda Item
ASR
Control 25-000911 |
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MEETING
DATE: |
12/16/25 |
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legal entity taking action: |
Board
of Supervisors |
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board of supervisors district(s): |
All
Districts |
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SUBMITTING Agency/Department: |
County
Executive Office (Approved) |
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Department contact person(s): |
KC
Roestenberg (714) 567-5075 |
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Ed
Althof (714) 834-3069 |
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Subject: Approve Contract Amendment with
Science Applications International Corporation
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ceo CONCUR |
County Counsel Review |
Clerk of the Board |
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Concur |
Approved
Agreement to Form |
Discussion |
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3
Votes Board Majority |
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Budgeted: Yes |
Current Year
Cost: See Financial
Impact Section |
Annual Cost: See Financial Impact Section |
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Staffing Impact: |
No |
# of Positions: |
Sole Source: No |
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Current Fiscal Year Revenue: N/A
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Prior Board Action: 6/24/2025 #66, 12/17/2024 #9,
2/27/2024 #45, 1/9/2024 #30 |
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RECOMMENDED
ACTION(S):
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1. |
Authorize the
County Chief Information Officer or designee to execute Amendment Number 11
to the Master Services Agreement by and between the County of Orange and
Science Applications International Corporation for Managed Services Network,
Voice and Security Services, to increase the reserved dollars for work orders
by $3,600,000 from $15,000,000 to $18,600,000, for a new estimated cumulative
agreement total of $215,982,867, and incorporate administrative changes. |
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2. |
Authorize the
County Chief Information Officer or designee to execute Type 2 Work Order
Number NCY7-007 under the contract for Managed Services Network, Voice and
Security Services with Science Applications International Corporation, to
support migration of the County’s on-premises voice infrastructure to a new
cloud calling solution, for the period of January 12, 2026, through January
8, 2027, for a total not to exceed amount of $2,222,126. |
SUMMARY:
Authorization to execute the Type 2
Work Order Number NCY7-007 will enable Science Applications International
Corporation to support the migration of the County’s on-premises voice
infrastructure to a new cloud calling solution and approval of Amendment Number
11 to the Master Services Agreement (MA-017-19010750) with Science Applications
International Corporation for Network, Voice and Security Services for
administrative updates and to increase the reserved dollars will allow for work
orders for information technology services.
BACKGROUND
INFORMATION:
The County of Orange currently has
a master services agreement with Science Applications International Corporation
(SAIC) for network, voice and security services (MA-017-19010750) (NVS
Contract). See Attachment B for prior Board of Supervisors (Board) actions for
this contract.
The contract with SAIC includes
provisions that enable the County to purchase additional related services
through Work Orders for Optional Work. Type 1 Work Orders are those with a
preliminary value to County which is equal to or less than the amount listed in
the then current County Contract Policy Manual (CPM) §3.3-102(1)(a) (currently
$200,000) and do not require Board approval. Type 2 Work Orders are those with
a preliminary value to County which exceeds the amount listed in the then
current CPM §3.3-102(1)(a) and require Board approval.
Amendment Number
11 to the NVS Contract
Orange County Information Technology
(OCIT) is requesting approval of Amendment Number 11 (Attachment A) to: (1)
Increase reserved dollars by $3,600,000 to cover the Voice Migration Support
Work Order mentioned below and other future Work Orders requested by County
departments for projects or resource support; and (2) Incorporate the following
administrative changes to the contract:
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NVS MSA - Adds Section 14.15 (Exhibit 7
Safeguarding Contract Language of IRS Publication 1075); updates Section 27.3 to add
“Property in Transit”; and updates Section 39 – SAIC’s contact information. |
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Exhibit D (Functional Service Area
Matrix) - Clarifies language regarding John Wayne Airport network support. |
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Exhibit H.1 (Service Level Requirements
Table) - Revises SLR weighting factors to correct previous errors and updates
list of tools utilized to support County. |
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Exhibit K (Key Personnel) - Updates key
personnel staff. |
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Exhibit P.2 (Pricing Limits) - Increases
the Reserved Dollars for Optional Work by $3.6M for a new total of $18.6M. |
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Exhibit P.9 (Termination Transition
Services Pricing) - Updates the Monthly Termination Assistance Services
Not-To-Exceed Amounts. |
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Exhibit W (County Policies, Procedures,
and Guidelines) - Adds “Generative AI Policy”. |
Type 2 Work Order
for Voice Migration Support
The County has been utilizing a
Cisco on-premises voice solution for over ten years, covering over 16,000
users/devices at over 190 locations around the County. OCIT has been assessing
numerous alternative cloud-based voice solutions with the goal of increasing
functionalities, enhancing availability, and reducing operational support while
providing the County with modern collaboration tools to meet evolving business
needs. Migrating the County’s voice
system to the cloud will also result in cost savings and cost avoidance.
After extensive research and
evaluation, OCIT is recommending that the County move from the Cisco
on-premises voice solution to Cisco Webex cloud calling infrastructure. This
solution was chosen primarily due to Cisco’s thorough implementation proposal, exhibiting
confidence that the vendor will fully support the engagement end-to-end. Cisco Webex is recognized by Gartner as a
Magic Quadrant leader in Unified Communications as a Service (UCaaS). (See
Attachment E – Magic Quadrant for Unified Communications as a Service). The County would be able to retain all
existing phone numbers, with minimal impacts on end-users. Furthermore, Cisco
Webex will be integrated with the Microsoft Teams interface for ease of use,
and this configuration provides the County with a more resilient cloud calling
experience compared to a Teams only solution since Webex cloud calling would
still be operational should there be any issue with Teams.
In addition, Cisco also offered to renew
the current on-premises licenses for 18 months at no additional cost to the
County to cover the transition period.
This is a savings of over $2M, a cost that the County would need to bear
should we choose to go with another solution. The proposed Work Order covers
the one-time cost for SAIC to partner with a third-party vendor to implement
and migrate all users to the new voice solution within approximately 12 months,
at an estimated cost of $2.2M. Upon completion of the migration, SAIC will be
reducing their charges to the County for Voice Services since ongoing
operational support for the cloud solution is less labor intensive. Lastly, the
County would be able to avoid an estimated $2.8M to refresh existing handsets
and over $1.4M to refresh the voice core hardware if it was to continue to stay
on the current voice system.
The Orange County Preference Policy is not
applicable to this contract.
The Contractor’s performance has been
confirmed as satisfactory. OCIT has verified there are no concerns that must be
addressed with respect to Contractor’s ownership/name, litigation status or
conflicts with County interests.
The Agreement includes subcontractors. See
Attachment C for information regarding subcontractors and Contract Summary
Form.
FINANCIAL
IMPACT:
The table below shows the contract
value for the NVS Contract, comparing to the previous Amendment Number 10
amounts to the proposed Amendment Number 11. The variance shows an increase of
$3,600,000 to the Contract value for Reserved Dollars for Work Orders.
The not to exceed total for the
proposed Type 2 Work Order is $2,222,126 and will be covered by the “Reserved
Dollars” for Work Orders.
Sufficient appropriations for the Work
Order will be included in the FY 2025-26 Mid-Year Budget Adjustment for Fund
289, OCIT Countywide Services Fund and will be included in the budgeting
process for the future fiscal year. The Contract contains language allowing the
County to terminate the agreement, reduce the level of services and/or
renegotiate the levels of services to be provided, for any reason, including
availability of funding.
STAFFING
IMPACT:
N/A
ATTACHMENT(S):
Attachment
A - NVS Master Services Agreement Amendment Number 11
Attachment B - NVS Prior Board Action
Attachment C - NVS Contract Summary Form
Attachment D - NCY7-007 T2 CUCM to Webex Calling MT Migration
Attachment E - Magic Quadrant for Unified Communications as a Service