Agenda Item AGENDA STAFF REPORT ASR Control 26-000095
MEETING DATE:	04/14/26
legal entity taking action:	Board of Supervisors
board of supervisors district(s):	5
SUBMITTING Agency/Department:	John Wayne Airport (Approved)
Department contact person(s):	Charlene Reynolds (949) 252-5183
	William Bogdan (949) 255-1336

Subject: Approve Subordinate Contract for Glidefast Implementation of ServiceNow

ceo CONCUR

County Counsel Review

Clerk of the Board

Concur

Approved Agreement to Form

Discussion

3 Votes Board Majority

Budgeted: Yes

Current Year Cost: $332,762

Annual Cost: N/A

Staffing Impact:

# of Positions:

Sole Source: No

Current Fiscal Year Revenue: N/A

Funding Source: Fund 280: 100%	County Audit in last 3 years: No
Levine Act Review Completed: Yes

Prior Board Action: N/A

RECOMMENDED ACTION(S):

Find that the subject activity is not a project within the meaning of California Environmental Quality Act (CEQA) Guidelines Section 15378 and is therefore not subject to review under CEQA.

Authorize the County Procurement Officer or Deputized designee to execute a Subordinate Contract with Carahsoft Technology Corporation for Glidefast Implementation of ServiceNow, effective upon execution of all necessary signatures, and continue through December 31, 2027, with a total contract amount not to exceed $332,762.

SUMMARY:

Approval of the Subordinate Contract with Carahsoft Technology Corporation will provide customized development and design professional services for John Wayne Airport’s Information Technology Service Management platform.

BACKGROUND INFORMATION:

In 2024, Carahsoft Technology Corporation (Carahsoft) was awarded a cooperative contract based off the OMNIA Partners contract for software solutions and services, effective January 1, 2025, through December 31, 2027. This contract is used by various County agencies to obtain professional services and software and subscription products from a wide array of vendors, including Adobe, VMware, Palo Alto, and ServiceNow.

John Wayne Airport (JWA) requests Board of Supervisors (Board) approval for a new Subordinate Contract with Carahsoft, effective upon execution of all necessary signatures, through December 31, 2027. A new Subordinate Contract with Carahsoft will provide customized development and design professional services from Glidefast Consulting Services to implement JWA’s IT service management solution on the ServiceNow platform in alignment with industry best practices. The objective is to modernize and standardize IT delivery across the Airport, enhancing operational efficiency, transparency and accountability. The services will deliver a centralized web-based portal for airport staff and trusted agents to submit service requests, report outages and incidents, track requests for changes to existing JWA technical assets, access articles in a curated knowledge base, provide actionable metrics, dashboards, and key performance indicators to support data-driven decision making and obtain other pertinent information related to JWA operations.

The contract is being presented to the Board for approval less than 30 days due to it being a new agreement and the airport’s desire to commence the project as soon as practicable.

An analysis was completed to verify the Contract provides the County with persons specially trained, experienced, expert and competent to perform the special services in accordance with the law.

The Orange County Preference Policy is not applicable to this cooperative contract.

This contract includes subcontractors. See Attachment B for information regarding subcontractors and Contract Summary Form.

Compliance with CEQA: This action is not a project within the meaning of CEQA Guidelines Section 15378 and is therefore not subject to CEQA, since it does not have the potential for resulting in either a direct physical change in the environment or a reasonably foreseeable indirect physical change in the environment. Approval of this agenda item authorizes a subordinate contract for ongoing support, operation, maintenance, and software services for existing facility systems at John Wayne Airport and does not commit the County to a definite course of action with respect to any specific construction or physical modification. Any future individual work activities that may result in physical changes to the environment will be subject to separate review for compliance with CEQA, as appropriate.

FINANCIAL IMPACT:

Appropriations for this contract are included in Airport Operating Fund 280 FY 2025-26 Budget.

The proposed Contract includes provisions stating the Contract is subject to, and contingent upon, applicable budgetary appropriations being approved by the Board for each fiscal year during the term of the Contract. If such appropriations are not approved, or are reduced, the Contract may be immediately modified or terminated without penalty to the County. The contract contains language that permits reductions or termination of the contract immediately without penalty if approved funding or appropriations are not forthcoming and upon 30-days' notice without penalty.

STAFFING IMPACT:

N/A

ATTACHMENT(S):

Attachment A – Contract MA 280-26010906 with Carahsoft Technology Corporation
Attachment B – Contract Summary Form