Agenda Item AGENDA STAFF REPORT ASR Control 25-000491
MEETING DATE:	03/24/26
legal entity taking action:	Board of Supervisors
board of supervisors district(s):	All Districts
SUBMITTING Agency/Department:	Social Services Agency (Approved)
Department contact person(s):	An Tran (714) 541-7708
	James Cho (714) 541-7711

Subject: Renew and Amend Contracts for Wraparound Orange County Services

ceo CONCUR

County Counsel Review

Clerk of the Board

Concur

Approved Agreement to Form

Discussion

3 Votes Board Majority

Budgeted: N/A

Current Year Cost: N/A

Annual Cost: FY 2026-27: $10,825,000
FY 2027-28: $10,825,000

Staffing Impact:

# of Positions:

Sole Source: No

Current Fiscal Year Revenue: N/A

Funding Source: See Financial Impact Section	County Audit in last 3 years: No
Levine Act Review Completed: Yes

Prior Board Action: 5/9/2023 #26, 3/22/2022 #40, 2/9/2021 #17, 6/5/2018 #21

RECOMMENDED ACTION(S):

1.	Authorize the County Procurement Officer or Deputized designee to execute Amendment One to Contract with New Alternatives, Inc. for Wraparound Orange County Direct Services to renew and amend the Contract in an amount not to exceed $7,100,000 effective July 1, 2026, to June 30, 2028, for a revised cumulative total amount not to exceed $17,750,000, effective July 1, 2023, through June 30, 2028.
2.	Authorize the County Procurement Officer or Deputized designee to execute Amendment One to Contract with Olive Crest for Wraparound Orange County Direct Services to renew and amend the Contract in an amount not to exceed $7,100,000, effective July 1, 2026, to June 30, 2028, for a revised cumulative total amount not to exceed $17,750,000, effective July 1, 2023, through June 30, 2028.
3.	Authorize the County Procurement Officer or Deputized designee to execute Amendment One to Contract with South Coast Children’s Society, Inc., dba South Coast Community Services for Wraparound Orange County Direct Services to renew and amend the Contract in an amount not to exceed $7,100,000, effective July 1, 2026, to June 30, 2028, for a revised cumulative total amount not to exceed $17,750,000, effective July 1, 2023, through June 30, 2028.
4.	Authorize the County Procurement Officer or Deputized designee to execute Amendment One to Contract with Family Support Network for Wraparound Orange County Support Services to renew and amend the Contract in an amount not to exceed $350,000, effective July 1, 2026, to June 30, 2028, for a revised cumulative total amount not to exceed $875,000, effective July 1, 2023, through June 30, 2028.
5.	Authorize the County Procurement Officer or Deputized designee to accept Claims-Made Sexual Misconduct Liability Insurance in lieu of Per Occurrence Sexual Misconduct Liability Insurance for Contractors that are not able to obtain Per Occurrence Sexual Misconduct Liability Insurance.

SUMMARY:

Approval of the Amendments of the Wraparound Orange County Direct and Support Services Contracts will provide intensive, coordinated, and highly individualized services to eligible minors and non-minor dependents who are placed or at risk of being placed in residential treatment homes or juvenile correctional facilities.

BACKGROUND INFORMATION:

Per California mandate, Wraparound (Wrap) Orange County (OC) provides intensive, coordinated, and highly individualized community-based intervention services to eligible minors and non-minor dependents (NMDs) with complex mental health, behavioral and/or emotional needs who are wards, dependents, at risk of dependency, and/or exhibit significant underlying mental health issues who are placed or at risk of being placed in residential treatment or juvenile correctional facilities. SSA administers Wrap OC in partnership with the Orange County Health Care Agency (HCA) and the Orange County Probation Department (Probation). Wrap OC includes Direct and Support Services. The Direct Services contractors serve as coaches/case managers and provide interventions that build on the strengths of the minor, NMD, and family, including facilitating parent participation. The Support Services contractor supports the Direct Services Contractors by recruiting and training parent partners for the participants’ parent(s)/caregiver(s), fostering relationships with community businesses to obtain donated goods and services, developing and maintaining a database of available resources within the County and surrounding communities, conducting satisfaction surveys, and compiling data for SSA.

The Board of Supervisors (Board) previously approved the following Contracts for Wrap OC Direct Services with New Alternatives, Inc., Olive Crest, and South Coast Children’s Society, Inc., dba South Coast Community Services, and a Contract for Wrap OC Support Services with Family Support Network:

Board Date	Agreement or Amendment	Term	Maximum Obligation	Board Action
6/5/2018	Contracts	July 1, 2018 – June 30, 2021	$39,525,000	Approved Contracts
2/9/2021	Amendments One	July 1, 2021 – June 30, 2022	$52,700,000	Approved Amendments One
3/22/2022	Amendments Two	July 1, 2022 – June 30, 2023	$65,875,000	Approved Amendments Two
5/9/2023	Contracts	July 1, 2023 – June 30, 2026	$32,475,000	Approved Contracts

The following tables show the outcomes for Wrap OC for Fiscal Year (FY) 2023-24, through FY 2025-26. For more information on the Outcome Objectives for the current agreement, please see Attachment E.

Direct Services

New Alternatives, Inc.

Outcome Objective

FY 2023-24

FY 2024-25

FY 2025-26*

1. A minimum of eighty percent (80%) of Participants who are living in congregate care or STRTPs, when referred to Wrap OC, will return to family-like settings within forty-five (45) days from start of Wrap OC services.

100%

75%**

100%

2. A minimum of eighty percent (80%) of Participants will live with family or family-like setting at time of Wrap OC case closure.

94%

83%

93%

3. A minimum of eighty-five percent (85%) of Participants will be linked to Medical Homes, as defined in Subparagraph 2.58 of Attachment A, at time of Wrap OC case closure.

100%

4. A minimum of seventy-five percent (75%) of Family Satisfaction surveys completed will indicate a rating of eighty (80%) or higher.

86%

95%

96%

*As of December 31, 2025.

** Some participants remained in congregate care, STRTP or went AWOL.

Olive Crest

Outcome Objective

FY 2023-24

FY 2024-25

FY 2025-26*

100%

2. A minimum of eighty percent (80%) of Participants will live with family or family-like setting at time of Wrap OC case closure.

86%

90%

85%

3. A minimum of eighty-five percent (85%) of Participants will be linked to Medical Homes, as defined in Subparagraph 2.58 of Attachment A, at time of Wrap OC case closure.

100%

4. A minimum of seventy-five percent (75%) of Family Satisfaction surveys completed will indicate a rating of eighty (80%) or higher.

91%

90%

94%

*As of December 31, 2025.

South Coast Children’s Society, Inc. dba South Coast Community Services

Outcome Objective

FY 2023-24

FY 2024-25

FY 2025-26*

80%

100%

2. A minimum of eighty percent (80%) of Participants will live with family or family-like setting at time of Wrap OC case closure.

92%

87%

3. A minimum of eighty-five percent (85%) of Participants will be linked to Medical Homes, as defined in Subparagraph 2.58 of Attachment A, at time of Wrap OC case closure.

100%

4. A minimum of seventy-five percent (75%) of Family Satisfaction surveys completed will indicate a rating of eighty (80%) or higher.

89%

96%

87%

*As of December 31, 2025.

Support Services

Family Support Network

Outcome Objective

FY 2023-24

FY 2024-25

FY 2025-26*

1. Offer a minimum of one hundred fifty (150) resource referrals per month to Wrap OC Provider Agencies.

100%

2. Provide the following trainings at designated frequencies: New Parent Partner Training – a minimum of six (6) times annually; Parent Partner Professional Growth Support Group/Training – a minimum of six (6) times annually; Participation in Wrap OC Training Committee – monthly; Wrap OC Core Training – a minimum of two (2) times annually; Wrap OC Overview Training – monthly; and Participation in and Support of Wrap OC Institute Training – monthly.

100%

On track to meet (Calculated at FY end)

3. Track and provide evaluation results for all trainings delineated above.

100%

4. Complete Family Satisfaction surveys at time of commencement for each Participant per month. If unable to successfully contact prospective Participant, CONTRACTOR must complete a minimum of five (5) attempts per month using various contact modes (calls, text messages, email, U.S. mail, etc.) and document efforts made for families not surveyed. **

65%

100%

5. Complete a WFI survey for each prospective survey respondent per month, at the four-month period using various contact modes (calls, text messages, email, U.S. mail, etc.). Document efforts made for Participants, Participants’ families, and Wrap OC Provider Agency staff not surveyed. ***

35%

67%

68%

*As of December 31, 2025.

**Outcome was not met in FY 2023-24 due to not capturing survey data correctly (database didn’t capture the correct number of surveys, number of those that didn’t have access to survey were not removed from the count) and survey staff being on leave. Survey data is now collected manually to meet the outcome.

***Contractor has had difficulty in receiving full participation from survey respondents. New strategies put in place have ensured 100 percent response rates from agency staff, but participants and their families do not respond to surveys even after multiple contact attempts. Proposing to amend this outcome to being met if a minimum of five attempts at contacting prospective survey respondents are made. Please see Attachment F for more information on the proposed change to an outcome.

From July 1, 2023, through January 26, 2026, Wrap OC received a total of 1,003 new referrals. Of these referrals, 75 percent were SSA participants, 19 percent were HCA participants, and 6 percent were Probation participants. Probation’s caseload has decreased significantly as Probation participants transitioned to HCA’s Youthful Offender Wraparound program.

The Contractors’ performance has been confirmed as satisfactory. SSA has verified there are no concerns that must be addressed with respect to Contractors’ ownerships/names, litigation status or conflicts with County interests. The Orange County Preference Policy is not applicable to these Amendments. The non-profits have been verified to be in good standing.

An analysis was completed to verify the contract provides County with persons specially trained, experienced, expert and competent to perform the special services in accordance with the law.

Non-Standard Insurance Provisions

The Contracts require Per Occurrence Sexual Misconduct Liability (SML) Insurance. Effective January 1, 2024, new state law eliminated the existing time limit for the statute of limitations on childhood sexual assault. Under the new law, a civil claim for a child sexual abuse event that occurs after January 1, 2024, can be brought at any time. Due to the significant potential liability the new law poses, many insurance providers are either unwilling to issue Per Occurrence SML or issue Per Occurrence policies at an affordable premium. Per Occurrence SML does not have a timeline limitation when a claim is filed and coverage applies, as long as the policy was active at the time of the incident. With Claims-Made SML, there is a specific, limited time period when a claim filed would be covered. If the Contractors are unable to find an insurance carrier to provide Per Occurrence SML due to the type of services provided, the Contractor(s) will carry Claims-Made SML Insurance and will be required to maintain this insurance throughout the term of the Contract in lieu of Per Occurrence SML Insurance. Risk Management cannot approve Claims-Made SML, and the ability to carry Claims-Made SML in lieu of Per Occurrence SML is before the Board for approval due to the critical importance of the services. See Attachment G for the Risk Assessment Form.

SSA now requests the Board’s approval to renew and amend Contracts with New Alternatives, Inc., Olive Crest, South Coast Community Services and Family Support Network for Wrap OC Direct and Support Services effective July 1, 2026, through June 30, 2028, for a revised cumulative total amount not to exceed $54,125,000. Prior to contract expiration, SSA plans to issue a solicitation to continue services.

Subcontracts

These Contracts do not currently include subcontractors or pass through other providers. See Attachment H for the Contract Summary Form.

FINANCIAL IMPACT:

Appropriations for these Contracts will be included in the Budget Control 063, Social Services Agency FY 2026-27 Budget and will be included in the budgeting process for future years.

These Contracts are funded by 85 percent Wraparound Trust Fund, and 15 percent state CalWORKs Family Stabilization. Wraparound Trust funds comprise 40 percent State 2011 Realignment, and 60 percent County general funds which can only be reinvested in children’s programs. Probation will reimburse SSA for any referrals based upon their proportionate share of the services provided using 100 percent County general funds.

Contingency of Funds

The proposed Contracts include provisions that the Contracts are contingent upon the availability of funds and inclusion of sufficient funds in the budget approved by the Board for each fiscal year the Contracts remain in effect or operation. In the event such funding is terminated or reduced, the County may terminate the Contracts, reduce the County’s maximum obligation or modify the Contracts, without penalty.

STAFFING IMPACT:

N/A

REVIEWING AGENCIES:

Health Care Agency
Probation

ATTACHMENT(S):

Attachment A – Amendment One to Contract MA-063-23011162 with New Alternatives, Inc.
Attachment B – Amendment One to Contract MA-063-23011163 with Olive Crest
Attachment C – Amendment One to Contract MA-063-23011164 with South Coast Children’s Society, Inc., dba South Coast Community Services
Attachment D – Amendment One to Contract MA-063-23011165 with Family Support Network
Attachment E - Wrap OC Current Outcome Objectives
Attachment F - Wrap OC Proposed Outcome Objectives
Attachment G - Risk Assessment Form
Attachment H - Contract Summary Form